Return & Refund Policy
Last Update: November 16, 2023
Introduction
1.1. At RANGREZZ, we value your satisfaction and aim to provide you with a seamless shopping experience for our ethnic wear and Indian dresses.
1.2. This Return Policy outlines the procedures and guidelines for returning items purchased on www.rangrezzwears.com.Eligibility for Returns
2.1. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2.2. Returns are generally accepted within 15 days from the date of order unless otherwise specified for specific products.Initiating a Return
3.1. To initiate a return, please contact our customer support team at support@rangrezzwears.com within the specified return period.
3.2. Provide your order number, the name of the item you wish to return, and a brief explanation of the reason for the return.Return Process
4.1. Once your return request is approved, you will receive instructions on how to return the item.
4.2. Please ensure that the item is securely packaged to prevent damage during transit.Return Shipping
5.1. Customers are responsible for the cost of return shipping unless the return is due to a fault on our part or a manufacturing defect.
5.2. We recommend using a trackable shipping service to ensure the safe return of the item.Refund Process
6.1. Upon receiving the returned item, our team will inspect it for compliance with our return policy.
6.2. If the return is approved, a refund will be processed to the original payment method. Refunds may take up to 15 business days to reflect in your account.Exchanges
7.1. We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.Non-Returnable Items
8.1. Certain items, such as earrings and intimate wear, may be non-returnable due to hygiene and safety reasons. Please check the product description for specific details.Damaged or Defective Items
9.1. If you receive a damaged or defective item, please contact us immediately at support@rangrezzwears.com with clear photos of the item and its packaging.
9.2. We will provide instructions on how to proceed with the return or offer a replacement if possible.
GRIEVANCE OFFICER
In compliance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are mentioned below:
Contact Person: Mrs. Preti Mishra | RANGREZZ (www.rangrezzwears.com)
Address: 1083 (Back portion),
Gali Raja Uggar Sain, Bazar Sita Ram,
New Delhi 110006, INDIA
Phone: +91 7649825188
Email: legal@rangrezzwears.com
In case of any queries about this policy or any other concerns, please email us at legal@rangrezzwears.com.
By using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Return Policy.